Creative

A surge in constituent casework is one challenge that has confronted the office of Rep. Gabrielle Giffords (D-Ariz.) since her Jan. 8 shooting, thanks to media coverage and word-of-mouth recommendations.“When she was first elected, Gabby told everyone on her team that she wanted to have the best constituent services operation in Congress, and that is still our goal,” says C.J. Karamargin,